Service Manager

We are currently seeking a Hard FM Service Manager/experienced Supervisor to join our Sidcup based NHS repairs and maintenance team. The role is responsible for managing a team of directly employed skilled trade operatives undertaking planned, preventative and responsive maintenance across a number of healthcare sites.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. We provide hard FM services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs and small works projects basis. We provide maintenance services to acute (hospital), ambulance trusts, primary care trusts as well as mental health trusts. 

For over 40 years, we've recruited talented and innovative people. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities management services with a commitment from people who are passionate about what they do.

View our careers and one of our operational videos to find out more about working for us

We’re looking for an experienced FM Service Manager to join our team at Queen Mary's Hospital in Sidcup. You will be responsible for supervising a team of in-house maintenance operatives to respond to reactive calls and PPMs in order to ensure smooth and efficient running of day to day operations. Services are provided across a number of healthcare sites in North Kent.

Some Key Responsibilities include:

• Overseeing the day-to-day management of our hard facilities services to ensure that operational delivery complies with contract requirements. 
• Managing a small team of in-house maintenance operatives, making sure reactive and planned maintenance tasks are responded to within contract timescales so that SLA and KPI targets are met.
• Review and assess operational performance to maintain and enhance service delivery, in line with contractual obligations and budget constraints.
• Supervise subcontractor works and undertake subcontractor performance review meetings as required
• Ensure our maintenance operatives and sub-contractors are working in a safe manner and are compliant with the Client’s site procedures
• Develop strong client relationships, dealing with operational issues and support the contract manager by providing operational detail at client meetings as required.
• Working closely with the Contract Manager to find ways to improve our services, boost productivity, keep costs down, and spot any potential risks before they become issues.

What we can offer you as Service Manager:

• A competitive starting salary plus car allowance.
• 25 days holiday with the ability to increase up to 30 days.
• Company pension, life assurance, income protection and private medical.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more.
• Opportunities to progress your career across the business.

The preferred candidate will understand how to deliver maintenance services, understand statutory compliance and Health & Safety procedures in daily site operation in a healthcare environment. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market.

You will have strong influencing, communication and relationship building skills. Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel).

Our teams are enthusiastic and passionate about the work they do. If you have the above experience and looking for a role with excellent opportunities for onward development then we'd strongly encourage you to apply.

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For more details on our culture and what it’s like to work at Rydon, please click here.

Further information on how to apply can be found by clicking here