• Customer Service Advisor

    Posted Date 1 month ago(18/06/2019 13:08)
    Job ID
    # of Openings
    Rydon Maintenance Ltd
  • Overview

    Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. Join our contact centre in Dartford, Kent and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.


    Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.


    Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.


    Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.


    See our careers video for more information about working for Rydon:

    Job Purpose

    How is our Contact Centre team essential to Rydon?


    As a Customer Service Representative you’ll be at the front line of our business speaking with our customers. You will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you’ll need to be a great communicator with a pro-active approach and high attention to detail. We’re not looking for experts in building repair or maintenance, although it will, of course, help if you are. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.


    Tell me more about the role?


    This role requires you to be resilient in a busy environment, where you will be empowered to take ownership of incoming calls and be able to create a unique customer experience. For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary of £18,500 per annum depending on previous experience, along with excellent benefits which include 20 days holiday and company pension. All of our customer service roles take inbound calls only, there is no cold calling required. These current opportunities are offered on a initial 12 month fixed term contract and on a full time basis. Your working hours are Monday to Friday 8am - 5pm.


    What training and career progression is on offer?


    After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in -  this is the start of your customer service career.

    Experience Required

    To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.


    If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

    Additional Information

    As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.


    Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  


    To apply online, please use the 'apply for this job link' at the top of this page.


    Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 


    For details on our rewards, recognition and benefits please click here.


    For more details on our culture and what it’s like to work at Rydon, please click here.


    Further information on how to apply can be found by clicking here.


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