Rydon Maintenance now have an exciting opportunity for a Quality Assurance Officer to join our Performance team in Dartford, Kent.
Rydon is a successful construction, development, maintenance, investment and management group operating throughout England, predominantly in London and the southern counties. We are a dynamic, multi-talented organisation, working across a wide range of construction market sectors within the built environment. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.
Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.
As Quality Assurance Officer you will enjoy a varied role where you will be monitoring, enforcing and improving internal quality procedures and processes across our social housing PFI maintenance contracts.
Some key responsibilities will be to ensure that all calls and work orders raised and closed by our Customer Service Operators are in line with our contractual obligations. You will carry out regular auditing of our self reporting systems and monitor data submitted by our operatives to ensure weekly performance dashboard figures reflect the work undertaken, escalating any potential risks identified to management. You will produce quality assurance reports and attend monthly meetings with our contact centre team leaders so that areas for improvement can be identified and addressed.
This is a very varied role with excellent opportunities for growth and development.
The successful candidate will have previous experience of working within a quality or compliance role. It would be an advantage for this experience to have been gained within a company providing repairs to the housing and/or education sector however other repairs experience will also be considered. You will have an excellent attention to detail, an analytical approach, be highly organised and have excellent knowledge of Microsoft packages such as Word and Excel.
If you have the above experience, we'd strongly encourage you to apply.
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page.
Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
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