• Contact Centre Advisor

    Posted Date 3 weeks ago(09/05/2018 17:18)
    Job ID
    # of Openings
    Rydon Maintenance Ltd
  • Overview

    Our Customer Advisors are at the heart of the business and you never know exactly what you’ll hear when you answer the phone in our contact centre. Which means your role is sure to provide endless variety. If you thrive on having great conversations, enjoy interacting with people by phone and email and looking for a rewarding career where no two days are the same then a Contact Centre Customer Advisor role at our office in Dartford could be for you.


    Rydon provides a range of expert maintenance services to domestic property and commercial buildings in the social housing, health and social care sectors – we currently maintain more than 35,000 homes and several hundred NHS buildings/properties. Our specialist teams ensure property is well maintained, efficient and fit for purpose, using the latest technology to ensure repairs are completed promptly and minimise any unnecessary cost. We undertake electrical, plumbing, carpentry repairs, gardening/landscaping services and much more. Rydon currently employs more than 600 staff and is a leader in quality planned, preventative and responsive repairs, construction and property investment.

    Job Purpose

    As part of this varied role, you will be taking inbound calls from our customers reporting repairs. You’ll log the details of the call and nature of the repair on our system and provide an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repairs appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. 


    Walk around our office in Dartford and you’ll see and feel a real team spirit. People are friendly and supportive - to each other, as well as to customers. We take pride in being responsive, empathetic, solution driven and, most of all, customer focused. You’ll take great care to make sure every customer has a positive experience.


    How will we work with you to develop your career?


    To help you succeed, we’ll give you a full initial training programme, followed by ongoing coaching and training which will empower you to take ownership of incoming calls and be able to create a unique customer experience.


    For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. You will be empowered to take ownership of incoming calls and be able to create a unique customer experience. We offer a competitive starting salary of £18,000 per annum depending on previous experience, along with excellent benefits which include 20 days holiday and company pension.


    After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in excess of £22,000 per annum -  this is the start of your customer service career.

    Experience Required

    To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great written skills, good attention to detail, enjoy talking to customers on the phone (with an excellent telephone manner). You will also have the ability to take ownership of and creatively solve problems.


    If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

    Additional Information

    As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.


    Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  


    To apply online, please use the 'apply for this job link' at the top of this page.


    Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 


    For details on our rewards, recognition and benefits please click here.


    For more details on our culture and what it’s like to work at Rydon, please click here.


    Further information on how to apply can be found by clicking here.

    Job Description





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