• Customer Care Officer

    Posted Date 2 weeks ago(13/04/2018 13:57)
    Job ID
    RY-2018-3238
    # of Openings
    1
    City
    Dartford
    Division
    Rydon Maintenance Ltd
    Region
    Kent
  • Overview

     Rydon is a successful construction, development, maintenance, investment and management group operating throughout England, predominantly in London and the southern counties. We are a dynamic, multi talented organisation, working across a wide range of construction market sectors within the built environment.

     

    Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors.

    Job Purpose

    Rydon Maintenance is passionate about customer service and as part of our commitment to continually improving our customer experience, we now have an exciting opportunity for a Customer Care Officer to join our team based in Dartford, Kent.

     

    The successful candidate will be responsible for handling and resolving customer queries, as well as pro-actively providing first class customer care across our key social housing responsive repairs and maintenance contracts. The role will involve understanding the route cause of any complaints, and working to resolve these in a timely manner giving Rydon the opportunity to maximise customer satisfaction. This will involve identifying the main issues, collating conclusions and writing response letters, identifying failures and proposing solutions for service improvements by reviewing KPI data and carrying out customer satisfaction surveys. 

     

    This is a varied role and would be ideally suited to a candidate who shares our passion for achieving excellence in customer service

    Experience Required

    The successful candidate will have excellent customer service experience and strong administration skills. Previous experience working within a social housing reactive maintenance environment would be an advantage, but is by no means essential as we will consider candidates that can demonstrate excellent customer service/administration experience in a related service industry. You will also have an excellent telephone manner and strong attention to detail. 

     

    The ideal candidate will offer the following: -

     

    • Demonstrable experience within a service led or customer service environment;
    • Understanding of what constitutes excellent customer care, and how it can be delivered;
    • Ability to communicate effectively at different levels and in different formats;
    • Excellent telephone manner;
    • Excellent customer care skills;
    • Questioning and creative approach to improving service;
    • Ability to deal with difficult customers and sensitive situations;
    • Ability to prioritise, work under pressure and use initiative to meet deadlines;
    • Excellent knowledge of Microsoft suite and all software packages associated with repairs operations, scheduling and assets.

    If the above sounds like you then we'd strongly encourage you to apply.

    Additional Information

    As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

     

    Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

     

    To apply online, please use the 'apply for this job link' at the top of this page.

     

    Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

     

    For details on our rewards, recognition and benefits please click here.

     

    For more details on our culture and what it’s like to work at Rydon, please click here.

     

    Further information on how to apply can be found by clicking here.

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