We now have an excellent opportunity for a Scheduler / Planner to join our contact centre repairs and maintenance team. Based from our office in Dartford, Kent this is an exciting opportunity to join a leading FM company. Rydon is a successful construction, development, maintenance, investment and management group operating throughout England, predominantly in London and the southern counties.
Rydon Maintenance is an expanding division of the Rydon Group which specialises in providing hard facilities management services to tenanted and void properties for a variety of housing associations and Healthcare trusts. Based out of our contact centre in Dartford, our scheduling opportunities provide excellent career progression for individuals who love to use their head to solve problems and have a passion for great customer service.
This is a varied role where you will be organising our maintenance operatives’ diaries on a day to day basis making sure that all maintenance and repair jobs are booked in for the appropriate engineer and allocated the right amount of time. You will be responding to reactive call outs or planning of preventative maintenance visits, scheduling the works to the engineers, ensuring relevant access requirements / security is adhered too, escalate outstanding jobs and follow tasks through to completion.
You will use our scheduling software Opti-time to oversee our operatives working day and move around jobs as and when emergencies need to be booked in or when extra time is needed. You will take on responsibility for the diaries of a number of operatives and sub-contractors making sure all jobs are closed down on the system once completed. You will also liaise closely with our call centre team and residents, agreeing appointment times when scheduling in works.
If you’re looking for a full time, permanent and rewarding opportunity where no two days are the same, then a role as a Scheduler within Rydon’s Contact Centre could be for you.
The ideal candidate will have excellent customer service experience and strong administration skills, as well as previous experience of working in a Scheduler role within a social housing maintenance company, although experience gained in other sectors will also be considered. Previous experience within a reactive repairs/maintenance setting is highly desirable, though experience of planned maintenance will be considered. It is also highly desirable that the successful candidate can demonstrate strong scheduling software use experience. You will also have excellent administration skills, a great telephone manner and strong attention to detail.
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page.
Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes.
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