Service Manager

2 weeks ago
Job ID
# of Openings
Clapham, Bedford
Rydon Maintenance Ltd


Rydon is a successful construction, development, maintenance, investment and management group operating throughout England, predominantly in London and the southern counties.


Rydon Maintenance is an expanding division of the Rydon Group which within our healthcare division provides hard facilities management services to a range of Trusts across the NHS on a unique partnering agreement basis.

Job Purpose

We are now seeking an experienced Maintenance Service Manager to act as the main point of contact across a number of our key NHS Maintenance Contracts. The role is primarily in place to ensure that we deliver a quality maintenance service to our clients and will be be based predominantly from Clapham in Bedford, though there is some travel to other local NHS sites as part of this role. 


As part of this diverse role, you will take responsibility for managing a small team of 'maintenance operatives', who ensure that any maintenance requests are dealt with promptly and to the required standard. You will be looking after around 42 buildings for the contract, 7 of which are located in Clapham. You will be managing the helpdesk, delegating tasks to the maintenance team and obtaining quotes for minor works/materials. You will ensure there are sufficient stock levels of replacement materials and ensure all maintenance site PPM equipment, maintenance tools and equipment are properly stored, maintained and accessible.


You will provide support to the Contract Manager as required, attending client meetings, carrying out condition surveys and providing written reports and any other support as requested. You will continually review and assess operational performance and service delivery, reporting any needs and/or suggestions to management so that action can be taken to maintain/enhance service delivery. 


In addition to day to day supervisory duties the preferred candidate will also manage site files ensuring that statutory and technical compliance is met across our NHS contracts. You will also carry out tasks such as workmanship checks and health and safety audits.


This is a varied role with excellent opportunity for personal growth and development within our growing NHS Maintenance business. We offer competitive salary, generous holiday, pension and flexible benefit scheme. 

Experience Required

The preferred candidate will have previous experience as a upervisor, Contract Support or Service Manager level within a similar maintenance organisation. This experience will ideally have been gained supporting NHS clients however, candidates with good commercial experience that can be translated to the NHS will also be considered.


The successful candidate will have strong influencing, communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have a knowledge of M&E building services maintenance and of Health & Safety procedures in daily site operation.


Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel). If you have this experience, we'd strongly encourage you to apply. 


Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.


Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  


To apply online, please use the 'apply for this job link' at the top of this page.


Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 


For details on our rewards, recognition and benefits please click here.


For more details on our culture and what it’s like to work at Rydon, please click here.


Further information on how to apply can be found by clicking here.


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